Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
1. Refund Conditions
Returnable Items: Items must be unused, unopened, and in their original packaging to be eligible for a full refund.
Quality Issues: If the product is defective or damaged, you are entitled to a return and full refund.
Change of Mind: If you are unsatisfied with the product, you can request a refund within 14 days of receipt (excluding shipping costs), provided the item remains unopened.
2. Refund Process
Requesting a Refund: Please submit a refund request through email, providing your order number, reason for refund, and product images (if applicable).
Returning the Item: Return the item to the specified address, and shipping costs are typically the responsibility of the customer unless there is a quality issue.
Refund Approval: Upon receipt of the returned item, we will process the refund within 7-14 business days and refund to the original payment method.
3. Refund Timing
Refunds will be processed within 14 business days after we receive the returned item. The exact refund time may vary depending on the payment method used.